MASAFA DRIVE uses personal information only to process and manage rental requests, provide the agreed service, protect the vehicle and meet applicable obligations.
1. Information we collect
- Name, telephone number, email address and contact details.
- Pick-up and return dates, locations, flight information and rental preferences.
- Passport or identification details, driving licence and additional-driver information.
- Booking, payment, deposit, vehicle inspection, mileage, fuel, fines, accident and customer-support records.
- Messages and documents voluntarily sent through WhatsApp, email or other agreed channels.
- If analytics is allowed, website usage information such as pages viewed, referral source, approximate location, device type and booking-enquiry interactions.
2. Why we use it
- To answer enquiries, check availability, issue quotations and confirm bookings.
- To prepare the rental agreement, verify driving eligibility and arrange delivery, collection, insurance and roadside support.
- To process payments, refundable deposits, fines, damage claims and refunds.
- To prevent fraud, protect customers and vehicles, resolve disputes and comply with lawful requests.
3. Who may receive information
We share only what is reasonably necessary with the vehicle rental supplier, insurer or assistance provider involved in the booking; payment or communications providers selected by the customer; professional advisers; and competent public authorities where legally required. We do not sell customer personal information.
4. Document retention
Booking records and copies of passports, identification and driving licences may be retained for up to 12 months after the rental ends. Information may be kept longer only where reasonably required for an unresolved fine, accident, claim, dispute, fraud review or legal obligation. It is then securely deleted or anonymised where practical.
5. Security and communications
Reasonable organisational and technical steps are used to restrict access and protect records. No internet or messaging service can be guaranteed completely secure. WhatsApp, email, banks, card providers, PayPal and Binance process information under their own terms and privacy practices.
6. Website analytics
Google Analytics is loaded only after the visitor chooses “Allow analytics”. It helps us understand visits and booking enquiries. Names, telephone numbers and form contents are not sent to Google Analytics. Choosing “Essential only” keeps analytics disabled.
7. Your choices and requests
You may ask what personal information we hold, request correction of inaccurate information, or request deletion where it is no longer required and no legal or operational reason requires retention. We may need to verify identity before completing a request.
8. Contact
Privacy requests can be sent to mh.elmhdy@icloud.com or by WhatsApp to +968 9755 0378.